Civista Medical Center | Hospital in Southern Maryland | La Plata, MD

TOOLBOX

Resize Text: Reduce Enlarge |

Civista Medical Center Southern Maryland Area Hospital in La Plata

June 30, 2010

To Whom It May Concern,

I was sent a survey, but have misplaced it, unfortunately. I wanted to let you know what a wonderful experience I had at the CIVISTA Emergency Room on June 11, 2010. I was unable to walk due to excruciating pain being caused by bulging discs in my back and sacral fractures. My husband parked and said he was going to get me a wheelchair. The two ladies/nurses in Triage told him to bring me around by the front door of the ER and they both met us there to help. The two ladies at the registration desk were very courteous and completed my registration as quickly as possible. The Triage nurse took me back to one of the rooms in Emergency. The nurse in the ER was also very kind, took a brief history from me as to what my problem was and said the doctor would be with me shortly. Diane Stowers, PA was my doctor. She was excellent. She ordered xrays of my right femur and ultimately ordered an MRI. I was given a strong pain reliever via an IV to decrease my pain while being xrayed and given the MRI. The xray technician and the two gentlemen who administered the MRI were also very kind and considerate. The MRI technicians even led my husband to the cafeteria and went to get him when they were finished with my MRI so he could return to the ER room with me. Before leaving, my husband discovered that he and Dr. Stowers had grown up together. That was a pleasant surprise. My experience in the CIVISTA ER was outstanding.

Sincerely,
Faye C. Reid

Dear Director or Administrator,

I’m writing this letter to commend the staff at Civista Medical Center. On Saturday April 17^th at 6:00 am I arrived at Civista hospital, I walked up to the window, and was greeted by a smiling cheerful lady who instructed me what to do. My pain and I had just sat down with a book when a nurse came and called me. It was hard to believe? So soon? She was pleasant and soft spoken. Than I was taken to x-ray by a nice young lady, and all the people in that department were nice and friendly. After about five minutes a smiling Dr. comes in I think her name was Dr. Maclay after she left, another nurse came and took my blood, she was such a joy to be around, until it did not even hurt. After the blood results were in (not Thirty minutes) Dr. Megan Prestridge came in and explained everything to me. She was professional, yet very nice. I have been in emergency hospitals before. But never meet a staff like these people, kind, courageous, polite, pleasant, helpful, and happy. No place on earth can beat that. I will recommend Civista to any body; it is one of the best, with the best medical staff, especially at 6:00 in the morning.

Thank you Civista,
Mrs. Janice M. Tibbs
Waldorf, MD

March 30, 2010

To Whom It May Concern,

I had the unfortunate opportunity to visit your emergency room department two nights in a row on March 10th and 11th with each of my two sons. However, it was my good fortune that I met and my two boys received care from your medical staff. Specifically, Dr. Susanne Mackie Lee and Amy (I did not get her last name), the nurse who was assigned to us both nights.

As a pediatric occupational therapist, mother, and patient, I have had both the privilege of giving and receiving care in multiple medical settings. After two back-to-back experiences at Civista’s ER, I just had to let you know that I continue to be impressed with this gem of a community hospital. I just so happened to have delivered both of my sons at Civista 10 and 12 years ago. It was the care I received while hospitalized which keeps me coming back to Civista time and time again.

Dr. Mackie Lee’s compassion and care for her patients was evident from the moment she greeted us. She spoke to both of my boys directly, vs. asking me what had happened. Both she and Amy took time to make sure we were comfortable, that our questions were answered, and they did not make us feel rushed in any way. Both ladies were professional, yet at the same time very warm in their interactions with us, which made us feel welcomed and at ease.

I would be remiss if I did not also mention the receptionist at the front desk, who recognized me from the night before and greeted us with warmth and concern. She and the nursing staff quickly ushered us into the intake nurse’s office when she saw my son vomiting in the waiting groom and then into a treatment room so my son could lie down. Additionally, the lab technicians who provided care and the professionals who came to our room to verify our insurance information were all extremely warm, caring, and polite.

This day in age, it seems that people are so quick to write letters to reprimand or complain. I wanted to take a few minutes of my time to thank you and specifically to give praise to Civista and the staff you employ. They are the reason we will continue to come back time and again.

Kristin C.