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August 6, 2012

Once again our family received great care at Civista. Sam's mother, Irma Graves went to Dr. Nagula on Friday afternoon after having lost some blood and it was determined she needed 2 units of packed cells transfused.  Dr. Nagula explained that it was Friday afternoon but he was going to try and have her go through infusion to receive the transfusion and then go home. Luckily for her he was able to arrange this and we left his office about 3pm to go to Civista. When she arrived at the hospital she was quickly processed through outpatient and was told there were no empty beds in infusion so she would go to 2 South to get the transfusion.  As soon as we got off the elevator on 2 South we were met by Tanya who escorted her directly to the room and immediately started the process. Not only did Tanya start her IV and have the lab draw her blood but also inquired if Irma needed anything and got her some ginger ale.  Tanya was not only very efficient and professional but frequently came to check on Sam's mother and ask if the family needed anything. When Tanya left at 7:30 she let us know that Paula would be the nurse to replace her and immediately Paula came in and also took great care of Irma until we left. Irma was constantly assessed and updated about her care. We could not have asked for better care anywhere. It is very comforting to have such high quality care in our community.

Sam and Betsy G.

February 24, 2012

My wife, son, and I went to the ER yesterday for possible rabies exposure. To say the least, the staff was very professional, personal, and courteous. It was our first visit to your hospital and has left a lasting great impression upon us. Probably the best hospital for customer care that I have ever been to.

Thank you, Scott R.

January 16, 2012

I want to commend the work of everyone in Civista's Emergency department. As I sit here eating food for the first time in 5 days I can't help but believe the care I received saved my life. After being ignored and misdiagnosed at a different hospital; today I was seen by Dr. R. Maaya Marri who immediately knew what was wrong with me.

Once she LISTENED to me and performed the necessary tests, her suspicions were confirmed. She was very diplomatic about the poor care I received elsewhere but I must stress that I truly had some of the worst pain in my life, prior to my visit to the ER at Civista. The only reason my issues were addressed is because your staff cares. Not to say there is perfection because there is no such thing but EVERYONE I encountered was courteous, well skilled, knowledgeable and they cared!

Tonight I am free from pain and preparing for surgery to correct my issue. Thank you Civista for the high standard. The care I received from your emergency department was like night and day from many others in the area. I won't be going anywhere else from now on.

Sincerely, Ellen C.

December 6, 2011

On Nov. 15th, my wife received a new hip. She was in room 2-606 in the East Wing. Your entire staff did a wonderful job. A special Thank You goes out to everyone a 2 East. They are caring caregivers. From the moment we were walkinng into pre-op to the day I got to bring her home, it was top-of-the-line caring. Your staff knows how to administer soft assistance. You can see it in their eyes and feel it from their hearts. They are all about making the guest feel welcome. It's not just a job, it's making you feel well.

I know what I am talking about when it comes to giving Soft Assistance. The largest clown organization in the world named me International Clown of the Year, 2009. I am all about making people smile...Thank you for all you do for Southern Maryland.

Bob "Bunky the Clown" Gretton
Waldorf, MD

November 11, 2011

To Civista Medical Center Management:

On the morning of November 9, I was taken to the Civista Medical Center's emergency room after I began experiencing memory problems while I was with friends. After I was seen in the emergency room, I was admitted as a patient to the third floor south section of the hospital--where I underwent numerous tests and was diagnosed by Dr. Michael Greenberg as having suffered transient global amnesia. I was released from Civista on the evening of November 10.

While I was a patient at Civista (I do not recall my emergency room experience), I received superb care from Dr. Greenberg; Patty Phares, RN; Sarah Maynard, RN; Anteeka Gilmore, CNA; Tyone Banks, CNA; Brandi Senior, PA; Emily Doot, College of Southern Maryland nursing student; Keaona Sudama, assistant; specialists who did various tests on me to confirm my condition/rule out other conditions; and members of the housekeeping and cafeteria staffs.

Everyone--everyone--who was involved in my care was professional, courteous, caring, and just plain nice. These people made my stay at Civista the most positive experience that a hospital stay can be. You should be proud of the excellent service that these doctors, nurses, and other staff members provided to this patient in need.

I am grateful and thankful for these dedicated and caring professionals and how they made me feel--good about how they treated me and good about Civista and the high quality care that it provides the people of Charles County and beyond. God bless them.

Sincerely, Susan R.

October 17, 2011

I've had to visit the ER numerous times over the past few weeks for pseudo tumor cerebri which requires numerous spinal taps to prevent blindness. I just want to tell you that you have the BEST staff in that ER. Every single tech, nurse and especially Dr. is outstanding. They are sensitive, seem to care about my needs and comfort, are responsive and very skilled. Dave is an absolutely fantastic nurse who helped me through some pretty rough procedures with smiles, jokes, and even a laugh.

Dr. Gaines has an outstanding bedside manner and really listened to my concerns when I was dehydrated and scared. Dr. Mann really seemed to listen to me when I was going blind and scared from dehydration even though many expletives came out of my mouth during my first spinal tap with him.

Mostly I really want to thank Dr. Mag in the ER. He really goes above and beyond to give outstanding patient care from using the ultrasound to get my difficult IV to calling every neuro-surgeon in the greater WDC/ Baltimore area to ensure I had a phone number and a good follow up plan. He listened to me and my concerns, even when I wasn't very nice and in excruciating pain and I found out he's an EXCELLENT spinal tapper. I really think Dr. Mag is the best ER Dr. I've ever encountered in my 32 years. Again though, all of the ER Dr.'s are wonderful which is such a relief when one is in an emergency situation.

I also want to thank Jan the ER volunteer. When I was terrified and alone in the ER scared I was heading for the light Jan came and sat with me. She talked and sat with me for over an hour and helped me to not feel so scared anymore. When I was praying for an angel Jan came along. I was so thankful for her! I think she even held my hand & made me laugh more than once. Thank you Jan!

Thank you Civista for being, in my opinion, the best hospital in the greater DC area with friendly, responsive, caring and competent staff. Your hospital helped to make a really bad situation much, much better. Now if I could just get my brain surgery here too I would be ecstatic!

Thank you!

Sincerely, Teresa S.

August 25, 2011

Greetings, I wanted to drop a note thanking your for the nursing mothers room at the Regency Stadium. The convienient, thoughtful accommodations were unexpected and appreciated! As a nursing mother it's very difficult to find a comfortable place to nurse my child while away from home. Again thank you for your thoughtful accommodations.

M. Lynice

Friday, April 22, 2011

My THANKS to the Emergency Room staff last night, Thursday 21 Apr 11, during the period about 7PM-3AM on 22 Apr. Following a BAD fall in my back yard, I decided to go to the ER... where my situation was handled calmly, competently, and compassionately by my Nurse, the CAT Tech, other Techs, and two staff physicians, the second of whom, Dr. Marri, discharged me. I wish my physical and mental state had allowed me to remember the names of these Staff members... but I DO want to express my thanks for their services to me, and I hope their identities will be a matter of record. I feel truly Blessed to have Civista here as my Community hospital, and these Health Professionals to count on for my care.

Sincerely,
Richard L.

March 28, 2011

I just wanted to say that my recent ER visit to Civista was the best medical experience I've ever had. I am originally from West Virginia, and this was my first time at Civista. I was hesitant at first to go to the ER because I thought they were the all the same but I was wrong. They were fast, the treated me with kindness, they were prompt with my treatment, I was in and out in 2 hours. I was amazed. Thank you for your care!

Thanks,
Lori K.

January 27, 2011

I am writing this e-mail to let you know of our experience in your hospital. This was not my first time at Civista, but it was the best. On the morning of Tuesday, January 25, 2011 my 13 year old son had hernia surgery. I would just like to tell you how nice our experience was from the time we walked in the door to the minute we left.

The nurses and doctors were friendly and very personable. I would like to especially thank Clara in outpatient surgery, she was absolutely wonderful. My son was so nervous and she put him at ease almost immediately. At one point in the morning he looked at me and said "She is so nice, just the sound of her voice calms me down." I think that pretty much sums it up, don't you?

The type of bedside manner she possesses can't be learned in any classroom. Truly, all the people we encountered Monday were just so great, and I wanted to say thank you very much.

Sincerely,
Genevieve M.
Pomfret, MD

November 5, 2010

Just wanted to let you know I brought my 19 month old daughter, Dani into the ED last night and had a very pleasant experience.  We arrived at 7:24 p.m. and were discharged by 8:30 p.m. 

From registration to discharge, it was a very smooth process.  We were triaged, then sent to ED Express and taken immediately into a room.  PA, Megan came into the room quickly, assessed my daughter and put in the orders for x-rays.

Radiology came to get us within 10 minutes time and took us for the x-rays.  And again, in a short amount of time, Megan returned, and let us know the x-rays looked normal.  On the way out, we spoke with Dr. Mackey (?) and she confirmed the same findings.

During the entire visit, I was particularly pleased that each staff person that we passed in the hallway, from Engineering (Ray) to Housekeeping, said hello and also greeted my daughter.  We actually saw a lot of staff because we were in the casting room, but my daughter insisted on wandering the halls down there!

I also couldn't help but notice how clean the ED was....the floors were sparkling and everything was very tidy.

Anyway, just wanted to send my thanks and kudos to all the staff we encountered last night.  Please also send my thanks to Debbie Shuck-Reynolds. 

I am very thankful to have Civista in my community.  Parenting is wonderful but unfortunately I'm learning it comes with many trips to the doctor's office and hospital.  It's piece of mind to know we can get such great care only a mile from home.


Thanks,
Amy C.

To Whom It May Concern:

My husband, Arnold, was a patient at Civista Hospital from August 26 through August 30, 2010.  We met many kind and helpful folks both in the emergency room and in the hospital itself.  His care was wonderful and we are extremely grateful to all the doctors who treated him and the staff who made him comfortable.  Of those we met, I wish to tell you about three who made a big impression on us.

Annabelle (I am sorry I do not know her last name) was his first nurse on 3 South (he was in room 3209).  At all times, she was a consummate professional who treated my husband with respect.  There was never a time, no matter what the procedure, when she didn’t have a smile on her face.  Annabelle even came to visit when my husband was transferred to another floor.

Dawn Smith was his nurse when he was transferred to 2 South (room 2223).  She was all sunshine and energy whenever she cam in his room.  And she always took the time to answer questions or help with special requests.  Dawn was able to dispel our feats and calm us during this stressful time. 

Debbie Harper cleaned the room when he was on 3 South.  What a charming woman she is.  She chatted with us briefly as she went about her duties.  A whirlwind of energy, everything sparkled after she wiped and mopped and washed.

However important the doctors were to his diagnosis and treatment, the kindness of the hospital staff made all the difference in the world to his recovery.  We both cannot express how much this caring meant to us during the stressful hospitalization.  If there is any way to reward these wonderful women, I wish you would.  They all certainly are great examples of your “Pillars of Excellence.”

Thanks to all,

Judith Y.

June 30, 2010

To Whom It May Concern,

Dear Director or Administrator,

I’m writing this letter to commend the staff at Civista Medical Center. On Saturday April 17^th at 6:00 am I arrived at Civista hospital, I walked up to the window, and was greeted by a smiling cheerful lady who instructed me what to do. My pain and I had just sat down with a book when a nurse came and called me. It was hard to believe? So soon? She was pleasant and soft spoken. Than I was taken to x-ray by a nice young lady, and all the people in that department were nice and friendly. After about five minutes a smiling Dr. comes in I think her name was Dr. Maclay after she left, another nurse came and took my blood, she was such a joy to be around, until it did not even hurt. After the blood results were in (not Thirty minutes) Dr. Megan Prestridge came in and explained everything to me. She was professional, yet very nice. I have been in emergency hospitals before. But never meet a staff like these people, kind, courageous, polite, pleasant, helpful, and happy. No place on earth can beat that. I will recommend Civista to any body; it is one of the best, with the best medical staff, especially at 6:00 in the morning.

Thank you Civista,
Mrs. Janice M. Tibbs
Waldorf, MD

March 30, 2010

To Whom It May Concern,

I had the unfortunate opportunity to visit your emergency room department two nights in a row on March 10th and 11th with each of my two sons. However, it was my good fortune that I met and my two boys received care from your medical staff. Specifically, Dr. Susanne Mackie Lee and Amy (I did not get her last name), the nurse who was assigned to us both nights.

As a pediatric occupational therapist, mother, and patient, I have had both the privilege of giving and receiving care in multiple medical settings. After two back-to-back experiences at Civista’s ER, I just had to let you know that I continue to be impressed with this gem of a community hospital. I just so happened to have delivered both of my sons at Civista 10 and 12 years ago. It was the care I received while hospitalized which keeps me coming back to Civista time and time again.

Dr. Mackie Lee’s compassion and care for her patients was evident from the moment she greeted us. She spoke to both of my boys directly, vs. asking me what had happened. Both she and Amy took time to make sure we were comfortable, that our questions were answered, and they did not make us feel rushed in any way. Both ladies were professional, yet at the same time very warm in their interactions with us, which made us feel welcomed and at ease.

I would be remiss if I did not also mention the receptionist at the front desk, who recognized me from the night before and greeted us with warmth and concern. She and the nursing staff quickly ushered us into the intake nurse’s office when she saw my son vomiting in the waiting groom and then into a treatment room so my son could lie down. Additionally, the lab technicians who provided care and the professionals who came to our room to verify our insurance information were all extremely warm, caring, and polite.

This day in age, it seems that people are so quick to write letters to reprimand or complain. I wanted to take a few minutes of my time to thank you and specifically to give praise to Civista and the staff you employ. They are the reason we will continue to come back time and again.