FAQ

faqDo you require a prescription?

No, we do not require a prescription but we strongly recommend you consulting your health care provider before taking any medications. It is important to consider contraindications, interactions, and some other aspects. Only a doctor can prescribe you the correct medication and the required dosage.

Can you deliver orders to PO boxes?

Yes. We can send your order to a PO box.

How to place an order on your website?

You can place an order online – it is simple and convenient. You should choose the necessary medication, add it to the shopping cart, proceed to checkout, and fill in the empty fields on the billing page. Visit our How to Order section dor more details.

What payment methods do you accept?

We accept credit cards: Visa and MasterCard.

Is it secure to give my credit card details on your website?

We pay much attention to the privacy and security of our clients. Our billing page utilizes Secure Sockets Layer, which means we can guarantee the absolurte security of your credit card information and other presonal data you provide.

How do I know that my order is accepted?

Once we’ve charged your credit card, you will receive a confirmation email. This means that your order is approved and s beeing processed.

What if my credit card has not been charged?

That means that Trust Pharmacy was unable to charge your credit card for some reason. Please contact your bank to solve the problem. Some banks may ban international charges. Check whether the provided data is accurate (your billing address, CVV code and the card expiry date). Please place a new order once you have checked all the details provided.

What if the package was damaged or lost during transportation or some items are missing?

Such cases are extremely rare. If this happens for some reason, please contact our customer support group as soon as possible. We will try to resolve the problem in the nearest possible time. We will either resend your medications for FREE or offer you a full refund.

What is the shelf life of the drugs presented on your website?

The expiry date will be printed on the blister. The average shelf life is 2 years. However, it may differ for various products.